Frequently Asked Questions

Clarity Telehealth provides convenient, confidential online consultations with Australian-registered doctors for non-emergency medical conditions. We aim to deliver safe, efficient, and patinet-centred care from teh comfort of your home.

Appointments can be booked online through our website by selecting your preferred service and available time slot. Once booked, you will receive confirmation of your consultation.

You will be contacted at your scheduled appointment time via phone or secure Telehealth consultation. Please ensure your contact details are correct when booking.

Yes, if clinically appropriate. Prescriptions are issued at the doctor’s discretion following a medical assessment to ensure safe and appropriate care.

Prescriptions are sent electronically via SMS or email (eScript), which can be used at any pharmacy in Australia.

Telehealth is not suitable for emergencies or serious conditions requiring physical examination. If you have severe symptoms such as chest pain, difficulty breathing, or collapse, please call 000 or attend the nearest emergency department.