Clarity Telehealth is committed to protecting your privacy and ensuring that your personal and health information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Collection of Information

We collect personal and health information necessary to provide safe and effective medical care, including:

• Identification details (name, date of birth, contact details)

• Relevant medical history and clinical information

• Medicare details (where applicable)

• Consultation notes and treatment plans

• Payment and billing information

 

2. Purpose of Collection

Your information is collected to:

• Provide telehealth medical consultations

• Assess, diagnose, and manage your health conditions

• Issue prescriptions, referrals, and medical certificates

• Maintain accurate clinical records

• Communicate with you regarding your care

 

3. Use and Disclosure

Your personal information is kept strictly confidential and will only be used or disclosed:

• With your consent

• To other healthcare providers involved in your care (where appropriate)

• When required or authorised by law

We do not sell or share your personal information for marketing purposes.

 

4. Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
All consultations are conducted using secure platforms, and clinical records are stored in accordance with Australian data protection standards.

 

5. Third-Party Services

We may use secure third-party providers (including booking systems, electronic medical record platforms, payment gateways, and electronic prescribing services) to deliver services. These providers are required to comply with applicable Australian privacy and security standards.

 

6. Access and Correction

You have the right to request access to your personal information and request corrections if necessary.
Requests can be made by contacting us using the details below.

 

7. Complaints

If you believe your privacy has been breached, you may contact us.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

8. Contact

For privacy-related enquiries:

Email: support@claritytelehealth.com.au
Service: Australia-wide Telehealth

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